Services & EXPERTISE

PAYMENTS CONSULTING

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Payments industry is one of the most competitive industry that is ever changing at an extremely fast rate. As a company, you need to stay on top of your game to ensure that you maintain a winning and leading gap with your competitors. While profit should be your end goal, your main goal should be to meet the needs of your consumers and continue to evolve with them. 

Wether you are a small company, large retailer, small merchant, not for profit making organisation, school, religious institution, issuer or acquirer, I will work with you and guide you to ensure you have the best strategy that is cost effective and profitable.

INTERNATIONAL ACQUIRING

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With this age of globalisation, acquirers, retailers, payment service providers, regulators, processors and issuers, have to be always ready and informed when it comes to international acquiring and cross border acquiring. While the global market offers huge opportunities, they also come with a lot of complexities and challenges. Doing business across the borders brings the burden of segmentation of customers in order to ensure that the services and products meet the needs of such customers. It also means knowing all the different rules and regulations of each region or country and also the consumer behaviours and culture. My expertise is to make this tedious work smooth and easier.

MOBILE MONEY

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With more and more individuals getting access to mobile phones; a lot of trade and transactions are done via mobile. 

Mobile Money is a technology that allows people to receive, store and spend money using a mobile phone. This means that the person's phone number acts as their account number.

Different rules apply to different countries when it comes to mobile money. Organisations with interest of serving customers in emerging markets, must have an option to allow payments via mobile money. 

Understanding and having a clear view on what drives mobile money economics, and an innovative mind-set in very crucial.

FINANCIAL INCLUSION

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Financial inclusion means providing access to individuals and businesses to useful and affordable financial products and services that meet their needs. This can be in form of transactions, payments, savings, credit and insurance. 

The first step to financial inclusion is for the individuals and businesses to get transaction account, which then allows individuals and businesses to store, access, send and receive money. Having a transaction account further opens doors of opportunity to access other financial services like credit, mortgage etc.

Currently, close to one-third of adults – 1.7 billion – are still unbanked, locking them out from accessing other financial services. 

While mobile money has helped narrow this gap especially in emerging markets, the gender gap is still on the increase and women continue to be left out.


I help organisations identify opportunities and also deliver such products and services in a responsible and sustainable way. 

REMITTANCES

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Remittances are among the most tangible links between migration and development. According to World Bank, in 2019, annual remittance flows to low- and middle-income countries (LMICs) are likely to reach $550 billion. That would make remittance flows larger than foreign direct investment (FDI) and official development assistance (ODA) flows to LMICs. 

The global average cost of sending remittances remained at about 7 percent in the first quarter of 2019.The cost of sending money to Sub-Saharan Africa was 9.3 percent, significantly higher than the SDG target of 3 percent.


Remittances offer a huge opportunities that is currently very under utilised. Financial service providers can tap into this to not only offer affordable rates, but also offer other services attached to remittances e.g. investments.


My focus is helping companies identify opportunities related to remittances and how best to design products and services that are affordable, ethical and sustainable while creating impact at the same time.

CARD ISSUING

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Card issuing continues to evolve and change at a very fast rate. While old fashioned cards still work in a lot of markets and serve various consumers, the expectations and demands from consumers means that card issuers have to create not just value, but also evolve with their consumers. 

Consumers are demanding accountability, affordable, inclusive and sustainable card products and services. With so many options available for them in the market, card issues have to be realistic and in synch with their consumers in order to stay profitable.

My work will focus on helping issuers implement products and services that are in synch with their consumer base. My overview will allow you as an issuer to identify opportunities and collaborations that will help you stay profitable and sustainable. 

I focus on working with issues to configure a profitability model to measure the business total contribution as well as the net income per customer, per card product and per branch; and also identify potential partners to encourage card usage

ETHICAL INNOVATION

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The recent years has seen more demand from the society and consumers for financial institutions and banks to show their commitment to sustainable development and responsible finance.

However, there is a considerable gap between the overstated intentions of such institutions on sustainability in CRS reports and the every-day business practice. This is mainly driven by the fact that such organisations continue to try to satisfy the customer’s demand for increasing profitability on the one hand, and higher standards of ethics on the other. 

The institutions that focus purely on profit maximisation, have left space for ethical institutions to “fill the gap” by putting in place an innovative business model from the demand side.

My approach is aimed at helping banks, fintechs and financial institutions create and implement business practices that are ethical and sustainable while still remaining profitable and serving the consumer.

TABLE BANKING

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Table-banking is a group based funding strategy in which members save and borrow  during their meeting times. In most cases, members meet on a specific date, at one of the member's house, place their savings and other contributions on the table and borrow immediately either as short term or long term loans.

Table-banking methodology is the reverse of the conventional banking methodology. While conventional banking and existing financial service providers use the principle that the more one has, the more they can borrow, table banking is the opposite.Members fund member loans and credits and no collateral is necessary. 

TB is very popular in emerging markets and has filled in the gaps that conventional service providers left out. This has furthered the development of access to financial services to poor and lower income earners. 

My focus is helping existing and new financial service providers tap into this opportunity, while meeting one of the SDGs: reducing poverty through access to financial services.

INTERCHANGE OPTIMISATION

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Interchange fees are charged by Card Schemes (Visa/Mastercard/Amex etc.) to process a credit or debit card transaction.  These are costs that merchant(through acquirer) pays the issuing card company. These fees contribute to the general costs of accepting transactions for retailers and merchants and is a revenue generation for issuers.


Interchange Optimisation is the practice of good processing habits that can help merchants and acquirers qualify for the lowest-cost interchange rate in every transaction. Many acquirers, merchants and PSPs, are unaware that some of their small daily practices can have a huge impact on their overall processing fees because of the many different interchange fees. 

There are many ways that can help merchants and acquirers reduce the interchange fees.


My decade expertise, understanding and specialisation in interchange, will help merchants, PSPs and acquirers better understand and lower the interchange fees costs.

MERCHANTS SERVICES

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Providing merchant/retailers with guidance in order to help them find the best payment acceptance solutions across channels (in-store, online and mobile) and with the broadest range of payment methods. This includes advise and guidance to help merchants find end-to-end acquiring, multichannel payment acceptance, payment terminal solutions.  


By utilising and combining my unique combination of payment, digital and transactional expertise, I work with merchants to help them find the right PSP or acquirer, fully understand scheme rules and regulations, understand different pricing modules, improve authorisations approval rates, boost sales and enhance the customer experience.

I cover full retail value chain, online and in-store.

RETAIL BANK PAYMENTS

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Incumbent banks continue to face a lot of competition from fintechs. This has seen a decline in share of retail bank payments, with a reasonable amount of this moving to fintechs. Due to complexity of legacy systems, internally long budget allocation and approval processes., among other things; banks need to innovate and also rebuild the trust with their consumers.

While banks sit on large amounts of data, the have the advantage of seeing their consumer behaviours and can easily use this to their advantage.


I work with banks, networks and other stakeholders to guide them rethink payments and innovate products and services that are useful to their consumers by creating tangible plans with timelines.

PAYMENTS ACCEPTANCE

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Retailers/Merchants, acquirers, issuers, regulators and all stakeholders can offer better services when there is a mutual understanding and goal.

Each of the stakeholder has an important role to play when it comes to ensuring smooth, sustainable, safe and fast payment acceptance; be it online, in store or via mobile.


I work with merchants, card schemes, regulators, acquirers, PSPs, fintechs and financial institutions to help each stakeholder understand the markets, consumers and needs so that each can innovate and deliver products and services that serve a need. 


I focus on supporting the product, operational, strategic and technical initiatives for my clients,  that will allow each of them to compete effectively, cost effectively and ethically. 

TOKENIZATION

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Tokenization is a process of replacing sensitive data with non-sensitive data. This can include PII (Personally Identifiable Information), credit card PANs, account number, merchant ID or any sensitive information. Through tokenization,  sensitive data element can be substituted with a non-sensitive equivalent, referred to as a token, that has no extrinsic or exploitable meaning or value.

Tokenization can help protect sensitive data that is prone to exploitation of breach.


My work focuses on working with companies to help them define, design and implement tokenization either through their existing providers or new providers. 

CORPORATE PAYMENTS

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Corporate payment solutions make it possible for banks and financial technology companies  to offer products and services to corporates and SMEs to simplify and improve efficiency in processing payments. While banks have traditionally been the main provider of payment solutions for businesses, fintechs have emerged as an alternative to banks with a wide range of electronic payment solutions. Fintechs are able to design and launch products and services much faster than traditional banks due their agility. 

I work with traditional banks and fintechs to help them identify, design and launch products and services that serve a wide range of consumers efficiently and cost effectively, while meeting the needs of their consumers. 

TRAINING & ACADEMY SET UP

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Knowledge is useless unless shared. Throughout my professional years, I have provided training on different subjects related to fintech & payments industry.

I have set up training academies and created training materials that have been adopted internally and used as based documents for training.


I work with each client to understand the business needs and the knowledge gaps before creating a training plan. Working with the client, we will decide whether the training will be provided by myself, or in collaboration with other experts, depending on specific needs of each client.

COMMERCIAL CARD

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Helping card issuers and B2B stakeholders chart their course to realise the transformative potential of B2B payments.

EMERGING MARKET ANALYSIS

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Fintech is finding a natural home in emerging markets where traditional banks and insurance services are less established.The growth potential is hard to dispute in emerging markets (EM) where the penetration of banking and insurance services is typically low. 

B2B PAYMENTS

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Helping card issuers and B2B stakeholders chart their course to realise the transformative potential of B2B payments.

RECURRING BILLING

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Creating digital and mobile payment solutions that facilitate commerce, enhance the customer experience and protect customer data.

E-COMMERCE & M-COMMERCE

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With more and more individuals getting access to mobile phones and internet getting more and more accessible; a lot of trade and transactions are done via mobile. 

My work is to help companies understand E & M Commerce, create strategies on conversions, understand and prevent cart abandonment, select best payment options to offer customers, reduce online fraud, reduce chargebacks and disputes, offer omni-channel experience and offer top notch e/m-commerce experience to their consumers.

DIVERSITY & PROFITABILITY

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Companies cannot understand and serve a diverse customer base if they don’t have a diverse workforce. Studies have been done that show the correlation between financial performance, profitability and diversity.

My work is to help companies increase their profitability by ensuring that they achieve diversity on:

  • Customer Diversity
  • Product Design Team Diversity
  • Workforce Diversity


STRATEGY

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PRODUCT MANAGEMENT

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PROJECT MANAGEMENT

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KEYNOTE & SPEAKING

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INTERIM & MANAGEMENT

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BOARD & TRUSTEE SERVICES

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